RETURN POLICY

QUALITY CHECKS FOR RETURNS

WE HOPE YOU LOVE AND ENJOY WHAT YOU ORDERED! BUT IN CASE YOU'RE NOT 100% SATISFIED, WE HAVE MADE THE  RETURN  POLICY EASY.

MOST ITEMS SOLD ON LUXKOUTURE.CA MAY BE RETURNED WITH SOME EXCEPTIONS WITHIN 30 DAYS ITEMS MUST BE RETURNED IN NEW, UNWORN, UNWASHED, UNDAMAGED, UNALTERED CONDITION WITH THE ORIGINAL TAG ATTACHED AND IN THEIR ORIGINAL PACKAGING.

WHEN A RETURN ITEM ARRIVES AT OUR WAREHOUSE, WE WILL INSPECT AND/OR TEST IT TO ENSURE IT  IS ELIGIBLE AN MEETS THE APPLICABLE RETURN REQUIREMENTS LISTED  ABOVE IF THE ITEMS  PASSES OUR QUALITY CHECK WE WILL ISSUE A CREDIT.

IF YOU RECEIVED A DAMAGE OR DEFECTED ITEM,PLEASE CONTACT LUX KOUTURE CUSTOMER SERVICE  WITHIN 72 HOURS.

RETURN SHIPPING FEE
RETURN SHIPPING IS FREE ON YOUR FIRST RETURN PACKAGE FOR ANY ORDER, YOU MUST USE THE LABEL WE  PROVIDED THEN SEND THE RETURN PACKAGE TO US POSTMARKED WITHIN 30 DAYS FROMT HE DELIVERY DATE.

IF YOU'RE MAKING AN ADDITIONAL OF AN ITEM IN THE SAME  PROCESS YOU CAN USE THE RETURN LABEL WE PROVIDED AN $15 SHIPPING FEE WILL BE DEDUCTED FROM YOUR CREDT.

EXCHANGE POLICY
OUR CHARTS OULINE IN DEFINITE ALL MEASUREMENTS FOR ITEMS SOLD BY SIZE,LENGHT,CHEST.SHOULDER,SLEEVES,HEIGHT,WAIST AND WEIGHT TO  MAKE YOUR SHOPPING EXPERIENCE EASY,WE HAVE A STRICT NON EXCHANGEABLE POLICY.